Service Integrity & Transparency

Professional Care Policies & Agreements

Happy Acres Property Care is committed to seasonal precision and artisanal attention to detail for Minnesota’s East Metro. These policies protect your property and ensure consistent, high-standard lawn and snow services throughout the year.

Happy Acres Property Care
Service Policies & Terms

Last Updated: February 2026

Billing & Payment
Payment is due on the day of your scheduled service unless enrolled in an approved recurring billing plan. For subscription clients, payment methods on file will be automatically charged according to the agreed billing schedule. Commercial properties may be subject to separate written agreements; however, no invoice shall remain unpaid beyond thirty (30) days from the invoice date unless otherwise agreed in writing. Late payments may result in service suspension. Late fees, collection costs, or processing fees may apply to outstanding or returned payments.

Weather & Scheduling
Services may be rescheduled due to rain, unsafe weather conditions, holidays, or necessary route adjustments. In the event of inclement weather, services will be completed on the next suitable business day. Scheduling adjustments may occur to maintain quality and safety standards.

Cancellations & Seasonal Service Refunds
Cancellation requests must be submitted at least 24 hours prior to your scheduled service. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. For prepaid seasonal services, clients may request cancellation within three (3) days of the official service start date, excluding services already completed. Refunds will be issued for the remaining account balance after deducting services already performed. After this period, seasonal payments may be non-refundable unless otherwise stated in writing.

Property Preparation & Access
Clients are responsible for ensuring full access to the property on scheduled service days. Gates must be unlocked and pets secured. Please remove toys, hoses, decorations, furniture, and other loose items from service areas prior to arrival. If service cannot be completed due to restricted access or obstructed areas, a service charge may still apply.

Property Disclaimer
We take care to visually inspect the property prior to beginning work and make reasonable efforts to identify and avoid obstacles. If items are found in the lawn, we may move them to a safe location such as alongside the home. Clients are responsible for clearly marking irrigation heads, invisible fences, landscape lighting, underground wiring, newly seeded areas, and any concealed or delicate fixtures.

Happy Acres Property Care is not responsible for:

Damage to unmarked or hidden items
Pre-existing property damage
Damage caused by objects left in the lawn
Normal turf wear resulting from routine maintenance

Lawn Health & Results
Lawn performance may vary depending on weather conditions, irrigation practices, soil conditions, and environmental factors beyond our control. While we strive to deliver excellent results, specific outcomes cannot be guaranteed.

Promotions, Discounts & Rewards
All promotional offers, referral rewards, and discounts are subject to the terms provided at the time of the offer. Offers may not be combined unless explicitly stated and may be modified or discontinued at any time. Referral rewards are issued only after the referred client has completed and paid for their qualifying service.

Quality of Work & Service Documentation
Happy Acres Property Care takes pride in delivering consistent, high-standard workmanship. To maintain transparency and document service completion, we may take temporary before-and-after photographs at the time of service. These images are used solely for internal quality control and service verification purposes. If a client believes a service concern has occurred, notification must be provided promptly along with reasonable documentation of the issue. If an error is determined to be the direct result of our service, we may, at our discretion and in good faith, provide a complimentary touch-up within three (3) business days when reasonably possible.

Right to Refuse or Terminate Service
Happy Acres Property Care reserves the right to refuse or terminate service at our discretion due to, but not limited to:

Unsafe property conditions
Aggressive animals
Harassment or inappropriate behavior
Non-payment or repeated late payment
Property hazards posing safety risks
Violation of agreed service terms

If service is terminated, a refund of any remaining prepaid balance will be issued, if applicable, after deducting services already completed.

Agreement to Terms
By signing a service agreement or approving service through our invoicing system, you acknowledge that you have read, understood, and agree to these Service Policies & Terms.

Privacy & Data Protection

At Happy Acres Property Care, we value the trust of our Minnesota neighbors. We collect only essential information—such as your service address, email, and phone number—to provide accurate lawn and snow care estimates and service updates.

Your personal data is managed with full transparency. We use secure storage protocols to ensure your information remains protected and is never sold to third parties. Our commitment to privacy reflects our dedication to professional, dependable service throughout the East Metro community.

Lawn Care Operations

Consistency: Weekly mowing routes are optimized for reliability throughout the Minnesota growing season.
Proper Maintenance: Mowers are set strictly to a 3.5" height to foster deep roots and heat resistance.
Property Prep: Clients are responsible for removing pet waste, toys, and light furniture prior to service day.
Edging & Trimming: Included for all hard surfaces and landscape beds for a professional curb-side finish.
Weather Delays: Services postponed due to heavy rain are typically recovered within a 48-hour window.

Clarity and reliability are the cornerstones of Happy Acres. Our service-specific terms define exactly how we care for your property in every season, ensuring transparency and professional results.

Service Agreements

Snow & Ice Management

2-Inch Trigger: Automatic dispatch is activated when snow reaches a depth of 2 inches or more.
Storm Completion: Residential routes are typically cleared within 8 hours after snowfall ceases.
Safety Salting: Salt application is performed based on preset safety conditions or specific client requests.
Border Visibility: Clients must place markers identifying driveways and landscape borders.
Obstacle Policy: Liability is excluded for damage to unmarked or hidden objects in specified plow zones.

Policy & Service FAQ

What is your standard snow removal trigger for Minnesota winters?

Our standard residential response is triggered by a 2-inch snowfall accumulation. For commercial properties, triggers can be customized based on specific safety and accessibility needs.

How does inclement weather affect my scheduled lawn service?

If heavy rain or saturated soil prevents service, we will automatically reschedule your visit for the next available clear day. We prioritize the health of your turf and avoid mowing when it might cause damage.

Can I cancel or skip a single service visit?

Yes, service skips must be requested via our portal or email at least 24 hours in advance. Please note that consistently skipping visits may result in an surcharge for overgrown grass at the next visit.

What is Happy Acres' policy on property damage?

We take extreme care, but in the rare event of damage (such as irrigation heads or landscape lighting), we request notification within 48 hours. Valid service-related damages will be repaired at our expense.

When are payments processed for seasonal plans?

Payments for our structured service plans are typically processed on the 1st of each month. We accept all major credit cards and offer automated billing for a seamless experience.